Article ID: 207459
Article Last Modified on 10/13/2005
APPLIES TO
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q207459
SYMPTOMS
When attempting to dismiss recursive reminders in Outlook, the user may continue getting reminder messages on the same appointment and is unable to dismiss the reminder.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File name Version Date
---------------------------------
Outllib.dll 8.05.6017 12/18/98 or later
The fix for this problem is also included in the Microsoft Outlook 98 Archive Patch, with an Oullib.dll file version of 8.05.6204, dated 6/14/99. The Archive Patch is available from the Microsoft Office Update site at the following address:
STATUS
Microsoft has confirmed this to be a problem in the Microsoft products
listed at the beginning of this article.
MORE INFORMATION
This condition may exist after moving user mailboxes from one server in the
site to another using move mailbox. The above problem can also be seen without using moveuser.
In order to apply this fix each client computer experiencing the above problem needs the updated Outllib.dll file.
Additional query words: Ol98, Calendar, Snooze, Reminder
Keywords: kbdownload kbbug kbfix kbqfe kbprb KB207459