XADM: Network Monitor Hangs When Installing on Exchange Server
Article ID: 206775
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Exchange Server 4.0 Standard Edition
- Microsoft Exchange Server 5.0 Standard Edition
- Microsoft Exchange Server 5.5 Standard Edition
- Microsoft Systems Management Server 1.0 Standard Edition
- Microsoft Systems Management Server 1.1 Standard Edition
- Microsoft Systems Management Server 1.2 Standard Edition
- Microsoft Systems Management Server 2.0 Standard Edition
This article was previously published under Q206775
SYMPTOMS
When you attempt to install System Management Server's
Network Monitor or the time-stamped PSS version of Network Monitor from the
Microsoft ftp Web site, the setup program may stop responding (hang) and not
respond when you try to use Task Manager.
When you attempt to end
the task in Task Manager, you may receive the following error message:
The System cannot end the selected task because WOWEXEC
is not allowing it to run.
Press OK to End Task WOWEXEC or Cancel to leave
it running.
WORKAROUND
To work around the problem, perform the following steps:
- When you receive the error message, click OK to close the Microsoft Network Monitor Setup program.
- Start the Control Panel Services tool, and stop the System
Attendant Service.
NOTE: This stops all of the Exchange Services.
- From Disk1, run the Microsoft Network Monitor Setup program
again.
- After the Setup program has finished, restart the Exchange
services, or restart the Exchange server to restart the Exchange services
automatically.
NOTE: When you install Network Monitor on a computer on which the
Network Monitor agent is not installed, you are prompted to install the agent.
Additional query words: Hang evaluation 60-day traces trace not
responding
Keywords: kbprb KB206775