Knowledge Base

Disk Doctor Does Not Start After an Improper Shutdown

Article ID: 206352

Article Last Modified on 1/23/2007

APPLIES TO

This article was previously published under Q206352

SYMPTOMS

When you start your computer after it was improperly shut down, ScanDisk may start even if you have configured Norton Disk Doctor to start after an improper shut down.

CAUSE

This issue can occur if your were running Norton Utilities version 2.0 for Windows 95 when you upgraded to Windows 98. Norton Utilities version 2.0 alters the Win.com file, and Windows 98 Setup replaces this file with a new version of the Win.com file.

RESOLUTION

To resolve the issue, you must reinstall Norton Utilities 2.0 after you upgrade to Windows 98.

MORE INFORMATION

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

Additional query words: 2.00

Keywords: kb3rdparty kbprb kbui KB206352


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