Knowledge Base

OFF2000: Cannot View Preview Picture on File Created on Macintosh

Article ID: 205423

Article Last Modified on 11/13/2003

APPLIES TO

This article was previously published under Q205423

SYMPTOMS

When you click Preview on the Views button in the Open dialog box, you may receive the following message:
Preview not available.
The preview picture that has been saved with the file is not displayed.

CAUSE

This problem occurs when one of the following conditions is true:
  • You used a Microsoft Office 98 Macintosh Edition program to create your file.

    -or-
  • You used a Microsoft Office 4.2.x for the Macintosh program to create your file.

WORKAROUND

To work around the problem, open and resave the file in the appropriate Microsoft Office 2000 program. A preview picture that is viewable in an Office 2000 program will be saved in the file.

Additional query words: XL2000 thumbnail OFF2000

Keywords: kbprb kbpending KB205423


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