Knowledge Base

WD97: Undo or Redo Button on Word Menu Bar May Cause Stack Fault

Article ID: 205405

Article Last Modified on 1/23/2007

Microsoft Word 97 Standard Edition

This article was previously published under Q205405

SYMPTOMS

After you customize the Word menu bar by adding commands including the Undo or Redo button, when you rest your pointer over the Undo or Redo button, an error message similar to the following may appear:

This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.

When you click Details (on Microsoft Windows Millennium Edition, press ALT+D), you receive the following message:

WINWORD caused an invalid page fault in MSO97.DLL at 0167:3072dfd2.

NOTE: The actual memory address may vary.

WORKAROUND

To work around this problem, do one of the following appropriate for your situation:

Method 1: Turn Off ScreenTips (ToolTips)

To prevent this problem after you add the Undo button to the menu bar in Word, turn off ScreenTips. To do this, follow these steps:

On the Tools menu, click Customize.
On the Options tab, clear the Show ScreenTips on toolbars check box.
Click Close.

Method 2: Add the Undo Button to a Different Menu or Toolbar

Do not add the Undo or Redo button to the Word menu bar. Instead, add the button to a custom toolbar or custom menu.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Word 2000.

MORE INFORMATION

For additional information about customizing your toolbars and menus, click the article number below to view the article in the Microsoft Knowledge Base:

191179 WD97: Customizing and Sharing Toolbars in Microsoft Word

For more information about customizing toolbars, click the Office Assistant, type customizing toolbars, click Search, and then click to view "add a button to a toolbar."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Microsoft Help is not installed on your computer, click the article number below to view the article in the Microsoft Knowledge Base:

120802 Office: How to Add/Remove a Single Office Program or Component

Keywords: kbbug kbfix KB205405