Knowledge Base

OL2000: OL2000: Letter Wizard Template Does Not Display Body Text/Graphics

PSS ID Number: 204913

Article Last Modified on 5/20/2003

The information in this article applies to:

This article was previously published under Q204913

SYMPTOMS

If you use a custom Letter Wizard template to create a letter to a Microsoft Outlook contact, the Wizard will not display any "boilerplate" text or graphics inserted in the template.

CAUSE

The Letter Wizard strips out any text or graphic information placed in the body section of the template.

RESOLUTION

Add any required text and graphics to the header section of the template.

NOTE: "New Letter to Contact" is designed to work with Microsoft Word 97. It will not work with earlier versions of Word, or other word processing programs.

MORE INFORMATION

How to Create a New Custom Letter Wizard Template

  1. Open Word 97.
  2. On the File menu, click New.
  3. On the Letters & Faxes tab, click to select one of the default letter templates. Under Create New, click Template, and then click OK. Word opens a new document based on the selected template. The document contains all of the components needed by the Letter Wizard.
  4. On View menu, click View Header and Footer. This switches you to the Header section of the document.
  5. Enter any text or graphic information.
  6. Save the template to the following folder:

    \Program Files\Microsoft Office\Templates\Letters & Faxes

    The file name of the new custom letter template must contain the word "Letter" (for example the template name should be something like "Monthly Letter to Mom.dot").
When you start the Letter Wizard, the new template will be available.

REFERENCES

For more information, please see the following articles in the Microsoft Knowledge Base:

170342 WD97: How to Add Templates to the Letter Wizard

181273 OL2000: Custom Template Does not Appear in Word Letter Wizard


Additional query words: 98

Keywords: kbinterop kbprb KB204913
Technology: kbOutlook2000Search kbOutlookSearch kbWord97 kbWord97Search kbWordSearch kbZNotKeyword2 kbZNotKeyword3


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