Knowledge Base

OL2000: ErrMsg: Unable to Find File Newsubsc.oft

Article ID: 204900

Article Last Modified on 9/29/2003

APPLIES TO

This article was previously published under Q204900
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

SYMPTOMS

When sending subscription offers to share folders from Outlook you may get the following error message
Unable to find file newsubsc.oft.
followed by:
Unable to mail new subscription offers

CAUSE

The Office Templates folder is on a shared location. Even though the Newsubsc.oft file is installed on the local computer when folder sharing is installed, the registry points to the shared templates location on the network and not the templates folder on the local computer.

RESOLUTION

Edit the registry to change the location where Outlook looks for the file, Newsubsc.oft.

MORE INFORMATION

When Outlook sets up the Folder Sharing, it creates a file, Newsubsc.oft in the following default folder:

Program Files\Microsoft Office\Templates\1033

The registry however is pointing to a network, shared templates folder, because during setup of Microsoft Office 2000 the users chose to keep shared items on the server. This is an option that can be controlled by the network system administrator while setting up the network installation of Office.

WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

Change the Path in the Windows Registry

  1. Click Start, and click Run.
  2. Type regedit, and then click OK.
  3. On the Edit menu, click Find.
  4. In Find What, type newsubsc.oft, and then click Find next.
  5. When the find operation stops on an entry in the HKEY_CLASSES_ROOT folder, double-click Default in the right pane to open the Edit String window.
  6. Type the complete path and file name in the Value Data box, and then click OK. The default installation path for Outlook and the file name will be:

    Program Files\Microsoft Office\Templates\1033\newsubsc.oft

  7. Press F3 to continue the search.
  8. When the find operation stops on an entry in the HKEY_LOCAL_MACHINE folder, double-click Default in the right pane to open the Edit String window and type the complete path and file name in the Value Data box, as you did in step 6 above.
  9. On the Registry menu, click Exit.
Below are the complete registry keys and the default Value data for a standard installation of Outlook:

HKEY_CLASSES_ROOT\CLSID\{9EEE8A7C-8472-11D0-8252-00AA00C01795}\FormStg

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{9EEE8A7C-8472-11D0-8252-00AA00C01795}\FormStg


Additional query words: ol2k

Keywords: kbprb KB204900


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