Knowledge Base

WD98: ErrMsg: "The Application 'Microsoft Word' Has Unexpectedly Quit..." Using "Use Return Address" Option

Article ID: 204099

Article Last Modified on 10/4/2002


APPLIES TO


This article was previously published under Q204099

SYMPTOMS

When you use the Use the Return Address option on the Labels tab on the Envelopes and Labels command, the following error message may appear:
The application "Microsoft Word" has unexpectedly quit, because an error of type 1 occurred. You should save your work in other open applications and restart the computer.


NOTE: The wording of this error message may vary, or Word may stop responding (hang) without generating an error message at all.

RESOLUTION

To avoid this problem, do not select the Use Return Address check box.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

Additional query words: WD98

Keywords: kbbug KB204099