OL97: A New Word Session Opens When You Use the New Letter to Contact Feature
Article ID: 203823
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q203823
SYMPTOMS
In Outlook, when you use the New Letter to Contact feature to create a letter, a new Microsoft Word session is created for each new letter.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
MORE INFORMATION
When you create documents in Word, only one instance of Word is started. To view all of the open documents, click the Window menu.
When you use the New letter to Contact feature to create a letter in Outlook, a new instance of Word starts for each letter, all of the open letters are not listed on the Window menu in Word, and there are multiple listings for the Winword.exe file on the Processes tab in the Windows Task Manager dialog box (the Close Program dialog box in Microsoft Windows 95 and Microsoft Windows 98).
Additional query words: OL2K
Keywords: kbbug kbfix KB203823