KB203782 - HP OmniBook 600C Laptop Does Not Turn Off

Article ID: 203782

Article Last Modified on 1/23/2007

Microsoft Windows 98 Standard Edition

This article was previously published under Q203782

SYMPTOMS

When you try to shut down Windows 98 or press the power button to turn off your Hewlett Packard OmniBook 600C laptop, your laptop may not turn off. Your laptop may stop responding (hang) when you receive the following message:

It's now safe to turn off your computer.

CAUSE

This issue can occur if your computer is configured to use the Fast Shutdown feature.

RESOLUTION

To resolve this issue, disable the Fast Shutdown feature. To do so, follow these steps:

Turn off your laptop, and then restart your laptop. If you cannot turn off your laptop using the power button, you may need to remove the battery. For instructions about how to remove the battery, please contact Hewlett-Packard.
Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information.
On the Tools menu, click System Configuration Utility.
On the General tab, click Advanced.
Click the Disable fast shutdown check box, click OK, and then click OK again.
Click Yes when you are prompted to restart your computer.

The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.

MORE INFORMATION

IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows Registry

NOTE: When you disable the Fast Shutdown feature in Windows 98, you change the FastReboot value data from 1 to 0 in the following registry key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Shutdown

For additional information about Disabling fast shutdown, please see the following article in the Microsoft Knowledge Base:

187607 How to Disable Fast Shutdown in Windows 98

If this article does not describe your shutdown-related issue, please see the following Microsoft Web site to view more articles about shutting down Windows 98:

Click here to view a list of shutdown articles

Additional query words: HWSYSBAT hp notebook note book lap top w98shutdown

Keywords: kb3rdparty kbenv kbhardware kbprb KB203782