KB203096 - OL2000: (IMO) "Please select a cover page..." Fax Error

Article ID: 203096

Article Last Modified on 11/5/2003

Microsoft Outlook 2000 Standard Edition

This article was previously published under Q203096

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you send a fax from Microsoft Outlook Internet Mail Only support, you may receive a Fax Undeliverable message. If you open this message, it displays the following error:

An error occurred while sending the Fax.
The error is : Please select a cover page or attach a file then re-send your fax.

CAUSE

You did not choose to send a cover page with the document.

RESOLUTION

Select the option to send a cover page with the message.

-or-

Send the message as an attachment.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

To Select the Option to Send a Cover Page

On the Tools menu, click Options.
On the Fax tab, click Template.
On the Cover Page tab, click to select Send Cover Page, and then click OK twice.

To Send the Message as an Attachment

On the File menu of the Message, click Print.
In the Print dialog box, click to select "Symantec Fax Starter Edition" from the Printer Name list, and click OK.
Outlook opens a new message with the first one as an attachment. Type the fax number in the To: line in the format "Fax@<telephone number>" (without the quotation marks), and click Send.

Keywords: kberrmsg kbbug kbpending KB203096