Knowledge Base

SMS: Erratic Mouse Behavior Occurs During a Remote Control Session

Article ID: 203003

Article Last Modified on 10/27/2006

APPLIES TO

This article was previously published under Q203003

SYMPTOMS

You experience problems with cursor movements during a remote control session, such as:
  • The cursor movements are very erratic and slow, and you are unable to point and click from both the server and the client.
  • During a remote control session, the cursor does not change on the server when you resize an object on a client, but the resized pointer is visible on the client.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

Remote Control Performance

You can improve remote control performance by performing the following steps:
  • Enable 16-color viewing on the client.
  • Suppress the client background wallpaper for Windows NT clients. For Windows 95 and Windows 98 clients, even if suppress client wallpaper is enabled, you must disable and then reenable this option.
  • If you do not need Administrators in languages other than English, then you should remove any others that are on the Permitted Viewers list. To access this list to remove them, in the SMS Administrator console, go to Client Agents. Right-click Remote Tools Client Agent, and then select Properties.
  • For Windows NT computers, enable video acceleration.
  • Make sure to use Run Length Encoding (RLE) compression.
  • Disable the Active Desktop.
For more information on Remote Tools, please refer to the "Systems Management Resource Guide", Chapter 9 - Remote Tools for the Advanced User.

Additional query words: prodsms

Keywords: kbbug KB203003


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