Article ID: 201865
Article Last Modified on 11/1/2006
APPLIES TO
- Microsoft Windows NT Server 4.0, Terminal Server Edition
This article was previously published under Q201865
SYMPTOMS
When Internet Explorer 4.0
x is installed during a Windows NT Terminal Server 4.0 installation that includes Citrix's MetaFrame 1.0 with remapped drives, you may experience high CPU usage at or near 100 percent. The affected processes will be Services.exe and/or Lserver.exe. Lserver.exe is responsible for running Licensing and is managed by Services.exe.
You may also discover the following event ID in your system event log:
Event ID 7024
Source: Service Control Manager
Type: Error
Catagory: None
Description: The Protected Storage Service Terminated with Service-Specific Error 2148270091.
CAUSE
This issue is caused by an executable file provided by Citrix.
RESOLUTION
To alleviate the high CPU usage, you should install ME100007.EXE, which is provided by Citrix.
It can be found at:
Please see the Web site listed in the References section for installation procedures.
STATUS
Microsoft has confirmed this to be a problem in Windows NT Server version 4.0, Terminal Server Edition. This problem has been corrected by the third party vendor.
MORE INFORMATION
The third-party products discussed here are manufactured by vendors
independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
REFERENCES
Please see the following article published on the Citrix Web site. It can be found at:
Title: Hotfix ME100007.EXE - CPU Usage Increased for Services.exe & Lserver.exe.
The hotfix is only applicable to MetaFrame Version 1.0.
Keywords: kbbug KB201865