XADM: Arcserve User Account Affects Database Restore
Article ID: 201811
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q201811
SYMPTOMS
When you run the Arcserve services under the security context of the local system account and restore a database to a remote Microsoft Exchange Server computer, you may receive the following error message when you try to restore the Exchange database:
HRRestoreRegister failed
The HRRestoreRegister function is called to create the
Restore in Progress registry key. This key is used to alter the normal Exchange Server computer startup routines after an online restore.
If the service account that is used by the Arcserve services does not have proper rights to the remote registry, the function call and the restore fails.
MORE INFORMATION
Note that you may be able to successfully back up the databases with the Archserve agents by using the local system account.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbprb KB201811