KB201764 - SMS: Windows NT 4.0 Service Pack 3 Upgrade Fails

Article ID: 201764

Article Last Modified on 10/27/2006

Microsoft Systems Management Server 1.2 Standard Edition

This article was previously published under Q201764

SUMMARY

Package Command Manager might not complete the Windows NT 4.0 Service Pack 3 upgrade successfully if some system files on the client are newer than the source package.

MORE INFORMATION

PACMAN (PCM service log) on the client will show the following:

Job still running............~   $$<SMS_PACKAGE_COMMAND_MANAGER_NT><Thu Aug 27 07:29:22 1998~><thread=8D>
Job still running............~   $$<SMS_PACKAGE_COMMAND_MANAGER_NT><Thu Aug 27 07:29:25 1998~><thread=8D>
Job still running............~   $$<SMS_PACKAGE_COMMAND_MANAGER_NT><Thu

The log will display the same lines over and over.

This can occur when you have updated a .dll file from an application such as Internet Explorer or possibly added an updated network card driver from the hardware manufacturer. The latest driver is already on the system and Service Pack 3 is trying to prompt to overwrite the file.

When you attempt to manually upgrade to Windows NT 4.0 Service Pack 3, you receive the following message:

   Source D:\i386\filename.exe

   Target C:\winnt\system32\filename.exe

   The target file exists and is newer than the source.

   Overwrite the newer file?

   No    No to All   Yes

Microsoft has confirmed this to be a problem in Windows NT version 4.0. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

For additional information, please see the following article in the Microsoft Knowledge Base:

175980 Error Msg Applying Service Pack 3 in Unattended Mode

Additional query words: prodsms

Keywords: kbinfo kbsoftwaredist KB201764