Knowledge Base

SMS: RC: Viewing of Cursor on Windows 98 With Multiple Monitors

Article ID: 201620

Article Last Modified on 10/27/2006

APPLIES TO

This article was previously published under Q201620

SYMPTOMS

On a Windows 98 client using multiple monitors, the administrator is unable to move the mouse to the 2nd monitor, and if the user moves it from monitor #1 to monitor #2, the administrator can no longer see the cursor in the viewer window.

CAUSE

Multiple monitors on Windows 98 are not supported at this time so you will only get the "master monitor" from within remote control.

WORKAROUND

Manually discontinue use of multiple monitors on Windows98 clients during use of SMS 2.0 remote tools.

STATUS

This is a known issue. Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

MORE INFORMATION

See the SMS 2.0 release notes rc32.

Additional query words: prodsms

Keywords: kbbug kbnofix KB201620


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