Knowledge Base

XWEB: OWA Does Not Display RTF Text in Contacts

Article ID: 201491

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q201491

SYMPTOMS

Text entered into an Outlook contact as rich text format (RTF) displays as Plain Text when viewed using Outlook Web Access (OWA). Any color or font changes made are disregarded when viewing.

CAUSE

Contacts in OWA do not have separate read and edit forms, like the Outlook and Exchange clients do. The form OWA uses to edit and read contacts does not allow RTF.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

The reply form OWA uses for mail messages works the same way as the edit or read forms. RTF is converted to Plain Text when replying to a message.

Keywords: kbbug kbnofix KB201491


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