Knowledge Base

XCLN: Messages with None as Received Date are Not Archived

Article ID: 200904

Article Last Modified on 10/28/2006

Microsoft Outlook 97 Service Pack 1
Microsoft Outlook 97 Service Pack 1
Microsoft Outlook 97 Service Pack 1
Microsoft Outlook 97 Standard Edition
Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q200904

SYMPTOMS

In Microsoft Outlook 97, messages may have a Received time of None, instead of the usual date and time values.

CAUSE

This behavior may occur if the message was sent while working with a Personal Folder (PST) file as the primary information store or while working offline with an Offline Folder (OST) file.

STATUS

Microsoft has confirmed that this is a problem in Outlook 97.

MORE INFORMATION

If the message is moved into the Sent Items folder, it will be properly archived. Messages with None as Received Date that are moved to any folder other than the Sent Items folder will not be archived.
For more information on messages displayed with a received time of "none", please see the following Microsoft Knowledge Base article:

174029 XCLN: Received Time Shows as None in Outlook Client

Additional query words: 8.0 8.01 8.02 8.03

Keywords: kbbug KB200904