Knowledge Base

SMS: IBM Thinkpad Video Driver Causes General Protection Fault in Sms.exe

Article ID: 200759

Article Last Modified on 10/27/2006

Microsoft Systems Management Server 1.2 Standard Edition

This article was previously published under Q200759

SYMPTOMS

When attempting to establish a Remote Control session with an IBM Thinkpad 770 client running Windows 95 OEM Service Release 2 (OSR2), a general protection fault (GPF) in module Sms.exe may be generated.

Other symptoms may include a similar access violation (AV), or the Quick Viewer window may not properly refresh the display. This problem occurs if you are using the IBM Thinkpad PCI Cyber 9397 driver or the Trident Cyber 9397 Linear Accelerated PCI driver above 256 colors.

WORKAROUND

To use the IBM Thinkpad PCI Cyber 9397 driver at 256 colors, replace the Idisp16.dll file with the Idisp16.dll file that has the following file attributes:

Date	Time	File name	Size
02/09/98	08:05a	Idisp16.dll	144,896 bytes

To obtain this file, contact Microsoft Product Support Services.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 1.2.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodsms gp fault

Keywords: kbbug kbhelpdesk kbpending kbremoteprog KB200759