Knowledge Base

SMS: Cancel Button Loops on Software Metering Logon Dialog Box

Article ID: 200634

Article Last Modified on 10/27/2006

APPLIES TO

This article was previously published under Q200634

SYMPTOMS

When manually running LicAdmin.exe, a dialog box may appear prompting for information to log into the SQL database. If incorrect information is typed into any of the fields or if they are left blank, a short Cancel loop may occur when trying to use the Cancel button. Under certain situations, the Cancel button may not work on the first try. It may take up to six Cancel attempts to actually cancel the application.

STATUS

Microsoft has confirmed this to be a problem in Systems Management Server version 2.0.

MORE INFORMATION

Steps to Reproduce the Problem

  1. Double-click the LicAdmin.exe executable file and run the application.
  2. Type invalid information or leave blank fields on first dialog box and then click OK.
  3. Click OK on the resulting error message.
  4. Click the Cancel button.
This problem may also occur when installing the Systems Management Server Administrator console to a computer running Microsoft Windows NT Workstation or Server. The following steps will reproduce the problem under these circumstances:
  1. Install the Administrator console with the Software Metering Tool enabled.
  2. Use the Administrator Console or run LicAdmin.exe to start the Software Metering Tool.

    A SQL Server Login dialog box appears, requesting the Server Name location, Database Name location, User Name, and User Password.
  3. Type an incorrect database name; an error dialog box appears.
  4. Click the OK button on the error message and the SQL Server Login box reappears.
  5. The SQL Server Login dialog box does not close if you click the Close or Cancel buttons. The Cancel or Close buttons do not respond to the function.

Additional query words: prodsms swmeter

Keywords: kbbug kbpending kbreport kbsmsadmin kbsmsmeter KB200634


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