SMS: RC Being Accessed Icon Appears Inappropriately
Article ID: 200586
Article Last Modified on 10/27/2006
APPLIES TO
- Microsoft Systems Management Server 2.0 Standard Edition
- Microsoft Systems Management Server 1.2 Standard Edition
This article was previously published under Q200586
SYMPTOMS
On Windows NT version 4.0 workstations, the Systems Management Server remote control Being Accessed icon appears minimized on the taskbar. When it is maximized, no controlling user is listed.
Attempts to quit the application fail.
The Windows NT Security log is empty, with no entry for remote control.
WORKAROUND
To work around this problem, restart the Windows NT remote control service to remove the remote control icon.
STATUS
Microsoft has confirmed that this is a problem in Systems Management Server versions 1.2 and 2.0.
MORE INFORMATION
The issue has been partially traced to the use of GroupWise. It is not 100-percent reproducible, but there are some consistencies.
The GroupWise utility Notify, when launched, can cause the remote control icon to appear, as can launching a second instance of GroupWise.
Additional query words: prodsms
Keywords: kbbug kbpending KB200586