Knowledge Base

SMS: Quick Viewer Displays Black Screen When You Try Remote Control

Article ID: 200540

Article Last Modified on 10/27/2006

APPLIES TO

This article was previously published under Q200540

SYMPTOMS

The SMS Remote Control Agent service running on Microsoft Windows NT Systems Management Server-based client computer requires access to the desktop. This is enabled by default and should not be changed to ensure proper functionality. If you change the SMS Remote Control Agent service properties so that it can not interact with the desktop, the Quick Viewer Window displays a black screen and not the client computer's actual desktop.

RESOLUTION

To resolve this issue:
  1. Start the Services tool in Control Panel, and then view the Startup section of the SMS Remote Control Agent.
  2. Enable the "Allow Service To Interact With The Desktop" feature, stop and then restart the service.

Keywords: kbfaq kbhelpdesk kbprb kbremoteprog KB200540


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