Setup Does Not Detect Some HP Printers Properly
Article ID: 200511
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
This article was previously published under Q200511
SYMPTOMS
When you try to install any of the following Hewlett-Packard (HP) DeskJet printers, Setup detects a "HEWLETT PACKARD DESKJET" printer instead of the specific printer, and does not list any drivers for the printer.
When this occurs, the
Pick a Driver box does not display any printers.
CAUSE
This behavior occurs because these printer models all use the same Plug and Play ID, and cannot be differentiated.
Additional query words: 5.00
Keywords: kbhardware kbprb kbprint kbsetup KB200511