Article ID: 200149
Article Last Modified on 11/24/2003
APPLIES TO
- Microsoft Excel 2000 Standard Edition
- Microsoft Outlook 2000 Standard Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Word 2000 Standard Edition
This article was previously published under Q200149
SYMPTOMS
When clicking the
Open,
Save, or
Save As dialog box in any of the Office programs, you may receive one of the following error messages:
This program has performed an illegal operation
and will be shut down.
If the problem persists, contact the program vendor.
When you click
Details, you receive an error message similar to the following:
<program> caused an invalid page fault in module
MSO9.DLL at 0137:bff9a28c.
<program> caused an invalid page fault in module
KERNEL32.DLL at 015f:bff9d709.
where
program is the program you are using when you receive the error message.
In Microsoft Outlook, you may also receive one of the error messages above when you point to
Open on the
File menu and click
Personal Folders File.
CAUSE
This problem occurs when you rename the My Computer icon and the new name begins with two backslash characters. For example, renaming My Computer to \\Win98. A name preceded by a double backslash is not an allowable computer name for the My Computer icon.
RESOLUTION
To rename your My Computer icon with a valid name, use either of the following methods:
- Rename \\My Computer so that it does not begin with two backslash characters. Where My Computer is the name of your My Computer icon.
-or-
- Remove one backslash character from \\My Computer to \My Computer A single backslash character at the beginning of the name is allowed.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Additional query words: icon OFF2000
Keywords: kberrmsg kbbug kbpending KB200149