Knowledge Base

SMS: Disk Serial Number Inventories as FFFF-FFFF

Article ID: 199921

Article Last Modified on 6/14/2005

APPLIES TO

This article was previously published under Q199921

SYMPTOMS

Some Microsoft Windows NT client NTFS hard drive partitions may have their Serial Number property incorrectly inventoried as FFFF-FFFF. This can happen if the user account does not have at least List permissions to the partition. This can also occur on Microsoft Windows NT clients if the Systems Management Server Inventory Agent service account does not have at least List permissions to the NTFS partition.

CAUSE

The problem occurs because the user context under which the Inventory Agent is running does not have adequate permissions to gather the Serial Number properties of the hard drive partition.

WORKAROUND

Ensure that the user account and Systems Management Server Service Account have at least List permissions to all NTFS partitions that need to have Serial Number information included in inventory.


Additional query words: prodsms

Keywords: kbdatabase kbinventory kbprb KB199921


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