Knowledge Base

PC Adm: Invalid Characters in Mailbox Name for Microsoft Mail for PC Networks

Article ID: 199676

Article Last Modified on 10/30/2006

Microsoft Mail for PC Networks 3.0
Microsoft Mail for PC Networks 3.2
Microsoft Mail for PC Networks 3.2a
Microsoft Mail for PC Networks 3.5

This article was previously published under Q199676

SYMPTOMS

You may not be able to modify or delete mailbox names.

CAUSE

This issue can occur because the Administrator program allows you to enter invalid characters in the Mailbox Name field. However, you cannot modify or delete mailboxes with names that contain invalid characters.

RESOLUTION

To resolve this issue, restore the heart files (or core files) from a backup that was made before the users were created. The heart files are the following:

Master.glb
Access.glb
Access2.glb
Access3.glb
Admin.nme
Adminshd.nme
Adminshd.grp
Admin.grp

MORE INFORMATION

The following characters are invalid for use in mailbox names:

ASCII 1-47; 58-64; 91-96; 123-127; 145-148

The following are some common invalid characters:

~ (tilde)
! (exclamation point)
@ (at sign)
# (number sign)
$ (dollar sign)
% (percent)
^ (caret)
& (ampersand)
* (asterisk)
() (parentheses)
_ (underscore)
+ (plus)
- (en dash)
= (equal sign)
` (accent grave)
{} (braces)
[] (brackets)
| (vertical bar)
\ (backslash)
: (colon)
"" (quotation marks)
; (semicolon)
'' (single straight quotation marks)
<> (angle brackets)
? (question mark)
, (comma)
. (period)
/ (slash mark)

A space in a mailbox name is also invalid.

Additional query words: Error 56 when modifying or deleting mailbox

Keywords: kbprb KB199676