Knowledge Base

SMS: Inventory Shows Incorrect Memory Amount for OS/2 Clients

Article ID: 199426

Article Last Modified on 10/27/2006

APPLIES TO

This article was previously published under Q199426

SYMPTOMS

When inventory is taken for OS/2 clients, the values for Base, Extended, and Total Physical memory may report an incorrect value or a value of <null>. Manually running the OS/2 utility Os2mem32.exe also reports the amount of memory incorrectly.

CAUSE

This problem occurs because the computer system's BIOS does not support the OS/2 compatibility mode for memory usage.

WORKAROUND

To correctly report memory inventory you must upgrade the system BIOS to a version that supports OS/2 compatibility mode.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: prodsms

Keywords: kbbug kbclient kbinventory kbnofix kbprb kbsmsadmin KB199426


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