Knowledge Base

Encarta Virtual Globe 99 Err Msg: Error Reading CD-ROM

Article ID: 199015

Article Last Modified on 1/23/2007

Microsoft Bookshelf 99 Standard Edition
Microsoft Encarta Encyclopedia 99 Standard Edition
Microsoft Encarta Reference Suite 99
Microsoft Encarta Virtual Globe 99
Microsoft Encarta Encyclopedia 99 Concise Edition
Microsoft Encarta Encyclopedia 99 Deluxe Edition

This article was previously published under Q199015

SYMPTOMS

If you attempt to switch to Microsoft Bookshelf 99 or Microsoft Encarta Encyclopedia 99 when you are running a Virtual Flight in Microsoft Encarta Virtual Globe 99, you may experience one of the following symptoms:

You may receive the following error message on a blue screen:
Error Reading CD-ROM in Drive <cd-rom>:
where <cd-rom> is the drive letter of your CD-ROM drive.
You may be alternately prompted to insert the "Installation and Resources" disc and the "Encarta Virtual Globe 99" disc into your CD-ROM drive.

CAUSE

This behavior can occur if you do not quit the Virtual Flight before you attempt to switch to Bookshelf 99 or Encarta Encyclopedia 99.

RESOLUTION

To resolve this issue, click Flights Home Page to return to the Virtual Flights home page before you attempt to switch to Bookshelf 99 or Encarta Encyclopedia 99.

STATUS

Microsoft has confirmed that this is a problem in Microsoft Encarta Virtual Globe 99,version 1.0.

Additional query words: 1.00 multi multi-media media mm world atlas evg

Keywords: kbbug kberrmsg kbpending KB199015