Error Message: An Error Occurred in the Secure Channel Support
Article ID: 198970
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Internet Explorer 5.0
- Microsoft Internet Explorer 4.01 Service Pack 1
- Microsoft Internet Explorer 4.0 128-Bit Edition
- Microsoft Internet Explorer 3.02
- Microsoft Internet Explorer 3.01
- Microsoft Internet Explorer 4.01 128-Bit Edition
- Microsoft Internet Explorer 4.0 128-Bit Edition
- Microsoft Internet Explorer 3.03 for Windows NT 3.51
- Microsoft Internet Explorer 3.01
- Microsoft Internet Explorer 3.0
- Microsoft Internet Explorer 5.0
- Microsoft Internet Explorer 5.0
- Microsoft Internet Explorer 4.01 Service Pack 1
- Microsoft Internet Explorer 4.0 128-Bit Edition
- Microsoft Internet Explorer 3.02
- Microsoft Internet Explorer 3.01
- Microsoft Internet Explorer 3.0
- Microsoft Windows 98 Standard Edition
This article was previously published under Q198970
SYMPTOMS
When you try to connect to a secure Web site, you may receive the following error message:
Internet Explorer cannot open the Internet site https://address
An error occurred in the secure channel support
CAUSE
This error message can occur if the server uses a certificate with a nonstandard length. The nonstandard length results in a nonstandard public key length, which Internet Explorer does not support. Internet Explorer supports only public keys with standard lengths (such as 512 bits, 1024 bits, 2048 bits, and so on).
RESOLUTION
To be compatible with Internet Explorer, the site using the nonstandard public key length should generate a new certificate request using a standard length (such as 512, 1024, or 2048 bits). The site then needs to obtain a new corresponding certificate.
As a possible workaround, re-register the Rsabase.dll file by clicking Start, clicking Run, typing regsvr32 rsabase.dll in the Open box, and then clicking OK.
Additional query words: ssl unconventional occured
Keywords: kberrmsg kbprb KB198970