KB198865 - OL98: (CW) Cyrillic Characters Changed to Question Marks

Article ID: 198865

Article Last Modified on 2/5/1999

NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".

SYMPTOMS

On the Tools menu, click Options.
On the Mail Format tab, click to select HTML or Microsoft Outlook Rich Text.
Click Apply and OK.

Select your contacts folder.
Open the contact in a Card view by double-clicking on the card heading.
Double-click on the e-mail address, or using the right mouse button, click the e-mail address, and then click Properties.
Select the option, "Always send to this recipient in Microsoft Exchange rich-text format."
Click OK.
Click Save and then Close.

179360 OL98: How to Specify RTF for Specific E-mail Addresses

When you receive this message in your Inbox it should contain the proper formatting. If it does not, then this indicates that your SMTP/POP3 server does not support RTF, and you will need to contact your mail server administrator, or use a different mail service to send your Cyrillic messages.
If you are able to read Cyrillic messages that you send to yourself, but your recipients are still not able to do so, it indicates that either the mail server on the receiving end, or the receiving client can not handle RTF format, or is not correctly configured to handle Cyrillic messages. You may find it preferable to compose your message in a word processing program using Cyrillic characters, and then attach the document to the email message that you wish to send.

Additional query words: 98 ?

Keywords: KB198865