XFOR: JPN Lotus cc:Mail DB8 PO with Problem Characters Can Crash the NTVDM
Article ID: 198861
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q198861
SYMPTOMS
During the migration of certain Lotus cc:Mail DB8 PostOffices (POs) that contain users with "5B", "5C", or "BE" characters (not including the quotation marks), the Lotus cc:Mail export program may cause an error message to appear in the Windows NT Virtual Dos Machine
(NTVDM). The Migration Wizard patiently waits for further user input. After you click OK to remove the error message dialog box, migration continues on as normal. Note that for such POs, the error may occur during the export of one or many users, or not at all. Note that this applies only to PC98 (Japanese) processors running the Japanese version of the cc:Mail Migration Wizard.
After migration, there is no indication of lost data for that particular user.
CAUSE
This problem is due to the Japanese cc:Mail Migration Wizard not handling the problematic characters correctly.
RESOLUTION
This problem only happens in rare circumstances.
WORKAROUND
None.
STATUS
Microsoft has confirmed that this is a problem in Exchange Server 5.5.
Additional query words: PC98, Japanese, cc:Mail migration wizard, NTVDM
Keywords: kbbug kbnofix KB198861