Knowledge Base

OL97: Cyrillic Characters Changed to Question Marks

Article ID: 198853

Article Last Modified on 1/23/2007

APPLIES TO

This article was previously published under Q198853

SYMPTOMS

Recipients of messages composed using the Cyrillic font see question marks rather than the text intended.

CAUSE

The message was sent with Plain Text set as the mail format.

MORE INFORMATION

To send and receive messages using the Cyrillic character set, the message needs to be in Rich Text Format (RTF). If at any point the Rich Text formatting is lost, the Cyrillic content may be converted to question marks, or to garbled characters. The steps in this article will help you troubleshoot problems sending messages using the Cyrillic font.

Set the Email Format to RTF

The first step is to discover where the Rich-Text formatting is being lost. To set the email format for the recipient to RTF, follow these steps:
  1. In the Folder List, click to select your Contacts folder.
  2. Open the contact in a card view by double-clicking the card heading.
  3. Double-click the e-mail address, or using the right mouse button, click the e-mail address, and then click Properties.
  4. Click to select, "Always send to this recipient in Microsoft Exchange rich-text format."
  5. Click OK.
  6. Click Save and then Close.
For more information on sending messages in Rich Text Format, please see the following article in the Microsoft Knowledge Base:

160813 OL97: How to Specify RTF for Specific E-mail Addresses

Compose and Send a Message to Yourself Using Cyrillic Characters.


Additional query words: OL97

Keywords: kbprb KB198853


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