XWEB: Mail Does Not Get Sent to Contacts w/SMTP in E-mail Address
Article ID: 198810
Article Last Modified on 10/28/2006
APPLIES TO
- Microsoft Outlook Web Access 5.5
- Microsoft Exchange Server 5.5 Service Pack 1
- Microsoft Exchange Server 5.5 Service Pack 2
- Microsoft Exchange Server 5.5 Service Pack 3
- Microsoft Exchange Server 5.5 Standard Edition
This article was previously published under Q198810
SYMPTOMS
When you attempt to send a new mail message to a Contact through Outlook Web Access (OWA) and the Contact has "SMTP" as part of the e-mail address, a non-delivery report (NDR) is returned and looks similar to the following:
Your message did not reach some or all of the intended recipients.
To: 'smtp\:testuser@microsoft.com'
Subject: test
Sent: 1/4/99 7:28:04 AM
The following recipient(s) could not be reached:
'smtp\:testuser@microsoft.com' on 1/4/99 7:28 AM
The recipient name is not recognized
MSEXCH:IMS:microsoft:northamerica:RED-IMC-02 0 (000C05A6) Unknown Recipient
CAUSE
When CDO/MAPI resolves the name or address, CDO/MAPI actually reads the address type as SMTP:SMTP. The address cannot be parsed in OWA as a valid SMTP address, and returns an NDR.
WORKAROUND
To work around this problem, do not type "SMTP" as a part of the e-mail address for a Contact in OWA.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products listed at the beginning of this article.
MORE INFORMATION
The Outlook client does not behave the same way because it will not allow
you to type a colon into the e-mail Address Type.
Keywords: kbbug kbpending KB198810