Knowledge Base

XADM: Information Store Fails in EcCodePageConvertXRaw

Article ID: 198581

Article Last Modified on 10/28/2006

APPLIES TO

This article was previously published under Q198581

SYMPTOMS

The information store fails (crashes) during a non-delivery report (NDR) to an address that has invalid attributes.

CAUSE

This crash is caused by an NDR that is normally not seen. The reason for the NDR is that invalid attributes of the Address are passed into the information store for conversion to Unicode, Multibyte, or ASCII. The actual return address was NULL.

Below is the stack trace of the crash. 
   FramePtr  RetAddr   Param1   Param2   Param3   Function Name
   03ecf7b0  00414111  00000001 6fff1921 0040feb2
    STORE!EcCodePageConvertXRaw+0x104
   03ecf7dc  004e9286  03ecf830 000004e4 00000000
    STORE!EcCodePageConvert+0x37
   03ecf850  005ec646  000004e4 00000000 000004e4
    STORE!EcORNameFromAddr+0x4c4
   03ecf8c4  005f1c8d  000004b0 0146f6f0 000004b0 STORE!FEqAddr+0x277
   03ecfb14  005f0e30  00000000 0146ba60 01469e28 STORE!EcDeliverNDR+0x984
   03ecfc7c  00499aa2  01461298 010bcadc 03ecfdfc
    STORE!EcDeliverReport+0x138c
   03ecfdbc  004f1fba  10567b50 01461298 010bcadc
    STORE!EcDeliverMessage+0x598
   03ecffa0  004fb173  0134f598 77e1f632 03ecffec
    STORE!FStartReceive+0x82a
   03ecffb8  77f04f2c  00000000 0134f598 77e1f632
    STORE!EcProcessTask+0x11d
   0134f5a8  74ff516f  0fa70000 00000000 0000007c
    KERNEL32!BaseThreadStart+0x51

RESOLUTION

Exchange Server Version 5.0

A supported fix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Apply it only to computers that are experiencing this specific problem. This fix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Exchange Server version 5.0 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The typical support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this fix should have the following file attributes or later:

Component: Information Store

File nameVersion
Store.exe5.0.1462.3
Mdbmsg.dll5.0.1462.3

Exchange Server Version 5.5

To resolve this problem, obtain the latest service pack for Exchange Server version 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

191014 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack

The English version of this fix should have the following file attributes or later:

Component: Information Store

File nameVersion
Gapi32.dll5.5.2527.0
Mdbmsg.dll5.5.2527.0
Store.exe5.5.2527.0

STATUS

Microsoft has confirmed that this is a problem in Microsoft Exchange Serverversions 5.0 and 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 3.

MORE INFORMATION

The Drwtsn32.log may look like this: 
State Dump for Thread Id 0x14a

eax=00000000 ebx=000004b0 ecx=ffffffff edx=015df808 esi=00000000 edi=00000000
eip=004046a8 esp=015df6c8 ebp=ffffffff iopl=0         nv up ei pl zr na po nc
cs=001b  ss=0023  ds=0023  es=0023  fs=0038  gs=0000             efl=00000246


function: <nosymbols>
        0040467a 1400             adc     al,0x0
        0040467c 81bc2400010000b0040000                          ss:015df7c8=000004e4
                                  cmp     dword ptr [esp+0x100],0x4b0
        00404687 7513             jnz     0040469c
        00404689 8b8c2404010000   mov     ecx,[esp+0x104]        ss:015df7cc=00000000
        00404690 e817f7ffff       call    00403dac
        00404695 8be8             mov     ebp,eax
        00404697 e9cefeffff       jmp     0040456a
        0040469c 8bbc2404010000   mov     edi,[esp+0x104]        ss:015df7cc=00000000
        004046a3 83c9ff           or      ecx,0xff
        004046a6 33c0             xor     eax,eax
FAULT ->004046a8 f2ae             repne   scasb                        es:00000000=??
        004046aa 8b7c2424         mov     edi,[esp+0x24]         ss:0274e0cf=????????
        004046ae f7d1             not     ecx
        004046b0 49               dec     ecx
        004046b1 8be9             mov     ebp,ecx
        004046b3 45               inc     ebp
        004046b4 e9b1feffff       jmp     0040456a
        004046b9 8b8c2404010000   mov     ecx,[esp+0x104]        ss:015df7cc=00000000
        004046c0 8d44241c         lea     eax,[esp+0x1c]         ss:0274e0cf=????????
        004046c4 50               push    eax
        004046c5 55               push    ebp
        004046c6 8d54241c         lea     edx,[esp+0x1c]         ss:0274e0cf=????????

*----> Stack Back Trace <----*

FramePtr ReturnAd Param#1  Param#2  Param#3  Param#4  Function Name
ffffffff 00000000 00000000 00000000 00000000 00000000 store!<nosymbols> 

*----> Raw Stack Dump <----*
015df6c8  b0 04 00 00 08 f8 5d 01 - 00 00 00 00 e4 04 00 00  ......].........
015df6d8  00 00 00 00 00 00 00 00 - 00 00 00 00 03 00 00 00  ................
015df6e8  00 00 00 00 08 f8 5d 01 - 07 00 00 00 2d 37 80 11  ......].....-7..
015df6f8  01 00 00 00 21 19 ff 6f - 78 39 14 00 60 28 07 01  ....!..ox9..`(..
015df708  60 28 07 01 01 00 00 00 - 40 f7 5d 01 cb 51 f3 77  `(......@.]..Q.w
015df718  78 39 14 00 60 28 07 01 - 40 7d 07 01 1c f8 5d 01  x9..`(..@}....].
015df728  00 00 00 00 00 00 00 00 - 20 f7 5d 01 60 28 07 01  ........ .].`(..
015df738  01 00 00 00 74 b8 f3 77 - 78 cd f3 77 ff ff ff ff  ....t..wx..w....
015df748  07 00 00 00 5e d9 40 00 - e4 04 00 00 08 f8 5d 01  ....^.@.......].
015df758  07 00 00 00 01 00 00 00 - 21 19 ff 6f 65 19 7e 7e  ........!..oe.~~
015df768  07 01 00 00 1c 00 fb 7f - e4 04 00 00 07 00 00 00  ................
015df778  8f 28 07 01 00 00 00 00 - 3b ff 40 00 e4 04 00 00  .(......;.@.....
015df788  00 00 00 00 88 28 07 01 - 07 00 00 00 01 00 00 00  .....(..........
015df798  07 00 00 00 b0 04 00 00 - 08 f8 5d 01 07 00 00 00  ..........].....
015df7a8  e4 04 00 00 20 00 00 00 - 04 00 00 00 34 00 41 00  .... .......4.A.
015df7b8  01 00 00 00 21 19 ff 6f - 23 45 40 00 30 f8 5d 01  ....!..o#E@.0.].
015df7c8  e4 04 00 00 00 00 00 00 - ff ff ff ff 00 00 00 00  ................
015df7d8  e0 7e 07 01 c0 77 07 01 - 2b b8 52 00 30 f8 5d 01  .~...w..+.R.0.].
015df7e8  e4 04 00 00 00 00 00 00 - ff ff ff ff 00 00 00 00  ................
015df7f8  48 00 7f 11 00 00 00 00 - 00 00 00 00 7f 00 00 00  H...............

Additional query words: IS AV Drwatson

Keywords: kbhotfixserver kbqfe kbbug kbexchange500presp3fix kbfix KB198581


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