Knowledge Base

XCLN: Unable to Add Components to Outlook 98 Installation

Article ID: 198542

Article Last Modified on 10/27/2006

Microsoft Outlook 98 Deployment Kit
Microsoft Exchange Server 5.5 Standard Edition

This article was previously published under Q198542

SYMPTOMS

When you attempt to add components to Outlook 98, you receive the following error message on the Outlook 98 Component Install page:

An unknown error occurred during installation.

CAUSE

If you are using a version of Outlook 98 that has been installed using the Outlook Deployment Wizard (ODK), installed components and options are set by the administrator. These options cannot be changed by the user, and using Add Components will fail.

WORKAROUND

In order to add components, the administrator needs to create a new build of Outlook 98 using the ODK that contains the new components. This new version can then be deployed to the users.

MORE INFORMATION

Keywords: kbprb KB198542