XCLN: "Can't Open This Item" Opening Message With Embedded ClipArt
Article ID: 198448
Article Last Modified on 3/30/2004
APPLIES TO
- Microsoft Outlook 98 Standard Edition, when used with:
- Microsoft Windows 98 Standard Edition
This article was previously published under Q198448
SYMPTOMS
When you try to open an e-mail message that contains an embedded ClipArt
object, you may receive the following error message:
Can't open this item.
If you enable the Microsoft Word e-mail editor, you may notice that the
message opens with no errors. You can also test for this error by running
Exchng32.exe from the Support directory of the Outlook CD.
CAUSE
This problem can be caused by installing Publisher 98. Specifically, the
version of Artgalry.dll that is installed with Publisher 98 is what can
cause this problem.
WORKAROUND
If the version of Artgalry.dll is 4,0,4,1114 (note the use of commas), then
you can replace this version with a previous version of Artgalry.dll that
does not contain commas in the version number (for example, version 3.23
from Office 97).
To verify the version of Artgalry.dll, follow these steps:
- On the Start menu, point to Find, and click Files or Folders. In the
Named text box, type Artgalry.dll, and click Find
Now.
NOTE: It should find Artgalry in drive\Program Files\Common
Files\Microsoft Shared\Artgalry.
- Right-click on Artgalry.dll, and click Properties from the shortcut
menu.
- Click the Version tab, and note the version number.
Additional query words: graphic picture clip art Outlook cannot open this item 8.5
Keywords: kbprb KB198448