Article ID: 198417
Article Last Modified on 10/31/2006
APPLIES TO
- Microsoft Windows NT Server 4.0 Standard Edition
- Microsoft Windows NT Workstation 4.0 Developer Edition
This article was previously published under Q198417
IMPORTANT: This article contains information about modifying the registry. Before you
modify the registry, make sure to back it up and make sure that you understand how to restore
the registry if a problem occurs. For information about how to back up, restore, and edit the
registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
After the mini-wizard has run on a system that was prepared for duplication
by using the System Preparation Tool (Sysprep), the following message is
displayed:
At least one service failed to start.
On closer inspection of the event viewer, the following event is posted:
Event ID: 7000 Source: Service Control Manager Description: "The
Psysdup2 service failed to start due to the following error: The system
cannot find the file specified"
CAUSE
This problem occurs because one of the System Preparation tools is missing
from the folder from which Sysprep.exe was run. When Sysprep is run, this
file gets copied over to the %SystemRoot%\System32 subfolder and gets added
to the list of services.
If the file does not exist in the source folder from which Sysprep was run,
the service entry in HKEY_LOCAL_MACHINE\System\CurrentControlSet will still be added for Psysdup2.exe to start but will fail to start.
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may
require you to reinstall your operating system. Microsoft cannot guarantee that you can solve
problems that result from using Registry Editor incorrectly. Use Registry Editor at your own
risk.
To resolve this problem, re-expand the System Preparation tools from the
source compact disc to the directory and make sure the Psysdup2.exe file
exists. Then, rerun Sysprep.exe on the master system.
Psysdup2.exe is used after the user first logon request to change the
Product ID of Office 97.
If Office 97 is not being used on the target systems and hard disks have
already been duplicated, you can disable the service on each system by
doing the following:
- Start Registry Editor (Regedt32.exe) and locate the following registry subkey:
HKEY_LOCAL_MACHINE \system\currentControlSet\Services\Psysdup2
- Double click the Start: REG_DWORD: 0x2 value, which will bring up the DWORD Editor dialog box.
- Change the value from 2 to 4, and then click OK; this disables the service.
- Close Regedt32.exe and restart the system
Additional query words: Sysclone Sysprep Psysdup2.exe Psydup2.exe
Keywords: kbenv kberrmsg kbprb KB198417