Knowledge Base

OL2000: (CW) Cannot Edit Received Fax Message

Article ID: 198297

Article Last Modified on 9/22/2003

Microsoft Outlook 2000 Standard Edition

This article was previously published under Q198297

NOTE: These procedures only apply if you have installed Outlook with the Corporate Workgroup/Other option. This option allows you to use Messaging Application Programming Interface (MAPI) services. To determine your installation type, on the Help Menu click About Microsoft Outlook. In About Microsoft Outlook you should see "Corporate" if you have the Corporate Workgroup installation.

SYMPTOMS

You can read but not edit a fax message received in Microsoft Outlook.

CAUSE

The correct imaging software is either not installed or not working properly.

RESOLUTION

Download and install Imaging for Windows 95.

MORE INFORMATION

Imaging for Windows 95 is also known as ImageVue and Wang Imaging Software. It is available for download from the Microsoft FTP site at:

ftp://ftp.microsoft.com/softlib/mslfiles/IMGINST.EXE

REFERENCES

For more information about Imaging for Windows 95, please see the following article in the Microsoft Knowledge Base:

142327 : Imaging for Windows 95 Version 1.0 Readme.txt File

Additional query words: OL2k

Keywords: kbprb KB198297