OL2000: No Notification Given for Arriving E-Mail Messages

• Microsoft Outlook 2000

SYMPTOMS

In Microsoft Outlook, some e-mail messages do not trigger the arrival notification sound or change the shape of the mouse pointer.

CAUSE

The arriving e-mail notification is on a 5-minute cycle. The first message arriving at the beginning of a cycle will be announced. Subsequent arrivals during the cycle will not trigger the notification. The notification will execute only once during the 5-minute cycle.

MORE INFORMATION

To Turn On E-mail Notification

1. On the Tools menu, click Options.



2. On the Preferences tab, click E-mail Options.



3. Under Message Handling, click to select the "Display a notification message when new mail arrives" check box.



4. Click Advanced E-mail Options, and under When New Items Arrive, click to select the "Play a sound" and/or "Briefly change the mouse cursor" check box.



5. Click OK three times.

To Be Notified of Each Message When It Arrives

1. On the Tools menu, click Rules Wizard.



2. In the Rules Wizard dialog box, click New.



3. Under "Which type of rule do you want to create?" click to select "Check messages when they arrive" and click Next.



4. Under "Which condition(s) do you want to check?", do not select any conditions and click Finish. You will receive the following message:

   This rule does not specify an action to be taken. Continue anyway?

   Click Yes. If you receive the following message:

   This rule is a client-only rule, and will process only when Outlook is running.

   Click OK.



5. Click OK to close Rules Wizard.

Additional query words:

Keywords          : MsgSend 
Version           : WINDOWS:2000
Platform          : WINDOWS 
Issue type        : kbprb