Knowledge Base

XCLN: Microsoft Exchange and/or Outlook Client Hangs Intermittently

Article ID: 198108

Article Last Modified on 10/28/2006

Microsoft Outlook 97 Service Pack 1
Microsoft Outlook 97 Service Pack 1
Microsoft Outlook 97 Service Pack 1
Microsoft Outlook 97 Standard Edition
Microsoft Outlook 98 Standard Edition
Microsoft Exchange Client 5.5
Microsoft Exchange Client 5.0
Microsoft Exchange Client 4.0
Microsoft Exchange Client 5.0

This article was previously published under Q198108

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

After you log on to an Exchange Server mailbox and access your mail messages, the client may appear to stop responding (hang) for several minutes before the user is able to continue working.

CAUSE

The profile contains incorrect information for a server that the client previously had need to connect to, and the server is no longer online or has been removed.

WORKAROUND

To work around this problem, create a new profile.

MORE INFORMATION

This problem may occur because the server(s) that contained Site Folders was improperly removed. Site Folders consist of the Off-line Address Book folder (OAB), the Schedule+ Free Busy Information folder, and the Organizational Forms folder.

For more information, please see the following Microsoft Knowledge Base article:

152959 XADM: How to Remove the First Exchange Server in a Site

Additional query words: hang slow freeze 8.5

Keywords: kbprb KB198108