Article ID: 198066
Article Last Modified on 10/8/2003
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q198066
NOTE: These procedures only apply if you have
installed Outlook with the Corporate Workgroup/Other option. This option allows
you to use Messaging Application Programming Interface (MAPI) services. To
determine your installation type, on the Help Menu, click About Microsoft
Outlook. In About Microsoft Outlook, you should see "Corporate" if you have the
Corporate Workgroup installation.
SYMPTOMS
When you start Outlook, you receive the following error
message:
Unable to open your default mail folders. MAPI
was unable to load the information service GWMSPI.DLL
If you click
OK, Outlook does not start.
CAUSE
You have installed client support for Novell GroupWise and
Outlook on the same computer, and messaging services for both products were
installed in the same profile.
RESOLUTION
Create two separate Windows Messaging profiles: one for
Outlook and one for GroupWise.
MORE INFORMATION
The error message described in the "Symptoms" section
occurs regardless of the order in which you install the programs.
REFERENCES
For additional information, please see the following
article in the Microsoft Knowledge Base:
197648 : OL2000: (CW) Using GroupWise and Outlook on the Same
Computer
There is now a GroupWise 5.5 Plug-In for Outlook available as a
Beta product from the Novell Web site. To view the information available,
connect to:
In the left pane of the Novell Web site, click
Misc and then click
GroupWise 5.5 Plug-In for Outlook.
GroupWise is manufactured by Novell, a vendor
independent of Microsoft; we make no warranty, implied or otherwise, regarding
this product's performance or reliability.
Additional query words: OL2k
Keywords: kberrmsg kbprb kb3rdparty KB198066