KB198053 - Blank Screen After Installing Secondary Video Adapter

Article ID: 198053

Article Last Modified on 1/23/2007

Microsoft Windows Millennium Edition
Microsoft Windows 98 Second Edition
Microsoft Windows 98 Standard Edition

This article was previously published under Q198053

If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:

http://support.microsoft.com/default.aspx/w98?sid=460

SYMPTOMS

When you start your computer after installing a secondary video adapter, your screen may be blank.

CAUSE

This behavior can occur if your computer has a built-in video adapter and either of the following conditions exists:

Your computer's Basic Input/Output System (BIOS) does not provide support for multiple video adapters.
The secondary video adapter is not supported for multiple display use. For information about hardware requirements for multiple display support, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 182708
TITLE : Hardware Requirements for Multiple Display Support in Windows 98

RESOLUTION

To resolve this behavior, update your computer's BIOS or obtain a supported video adapter.

MORE INFORMATION

For more information about troubleshooting multiple display support in Windows 98/Me, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: 182930
TITLE : How to Troubleshoot Multiple Display Support in Windows 98/Me

Additional query words: HWDISMM multiple monitors desktop

Keywords: kbdisplay kbfaq kbprb KB198053