Knowledge Base

Failure to Load Ontciutl.dll

Article ID: 197889

Article Last Modified on 2/6/2000

APPLIES TO

This article was previously published under Q197889

SYMPTOMS

The Indexer is not loaded and the following event messages are present in the Event Viewer:
SSSearch - Indexer - EventId 7034
Unable to load DLL <C:\Program Files\Common Files\SYSTEM\ContentIndex \ontciutl.dll>.
Error: 5 - Access is denied.

CAUSE

This behavior occurs when a Universal Naming Convention (UNC) path is in the SYSTEM path variable or the user PATH variable.

WORKAROUND

To work around this behavior, follow these steps:
  1. Remove UNC paths in the SYSTEM and USER path variables, if possible.
  2. If that is not possible, add the location %SYSTEMDRIVE%\Program Files\Common Files\SYSTEM\ContentIndex before any UNC in the SYSTEM path. Then restart the computer. A restart is required for SYSTEM path changes to take effect.

Keywords: kbprb kbpending KB197889


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