KB197884 - OL2000: Error Opening Corel Address Book After Installing Outlook

Article ID: 197884

Article Last Modified on 10/8/2003

Microsoft Outlook 2000 Standard Edition

This article was previously published under Q197884

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

When you open the Address book in Corel Suite 8, you may receive the following error message:

An error occurred trying to logon to MAPI for address book services.
There was an error starting the address book

CAUSE

You have installed Outlook in the Internet Mail Only installation option. The IMO Option only uses a stub of the MAPI32.dll. The Corel Address Book requires full MAPI-capability to function correctly.

RESOLUTION

In order to use the Corel Address Book, you must change your installation type to the Corporate Workgroup version of Outlook.

For more information on changing your installation type, please see the following article in the Microsoft Knowledge Base:

195507 OL2000: Switching from One Installation Type to Another

REFERENCES

For more information about switching the Outlook installation, click Microsoft Outlook Help on the Help menu, type "change installation" in the Office Assistant or the Answer Wizard, and then click Search to view the topics returned.

Additional query words: 98 Corel WordPerfect Suite

Keywords: kbprb KB197884