Knowledge Base

Bookshelf 99: Right-Click Define Feature Starts Bookshelf Basics

Article ID: 197771

Article Last Modified on 12/7/2001

Microsoft Bookshelf 99 Standard Edition

This article was previously published under Q197771

SYMPTOMS

After you install Microsoft Bookshelf 99, the Define feature of Microsoft Word 97 may continue to start Microsoft Bookshelf Basics.

CAUSE

This behavior can occur because the Bookshelf 99 installation program does not overwrite the registry key installed by Bookshelf Basics.

RESOLUTION

To resolve this issue, use the Microsoft Office 97 CD-ROM to remove Bookshelf Basics, and then remove and reinstall Bookshelf 99.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Bookshelf 99.

Additional query words: multi multi-media media mm bs99

Keywords: kbbug kbinterop kbenv kbsetup kbpending KB197771