KB197724 - OL2000: (IMO) Err Msg: Automatic Printing of the File Has Failed

Article ID: 197724

Article Last Modified on 10/8/2003

Microsoft Outlook 2000 Standard Edition

This article was previously published under Q197724

NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".

For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:

257824 OL2000: Differences Between Outlook and Outlook Express

SYMPTOMS

If you are using the Symantec Fax Starter Edition installed with Microsoft Outlook Internet Mail Only (IMO), you may receive the following series of error messages when sending a fax:

Automatic Printing of the file has failed. You will need to activate the printing manually. When the print is complete you will have to exit the application.

Unknown Error occurred when trying to convert document into fax image.

Following these messages you may receive a "Turning document into fax format" dialog box with the Cancel button unavailable. After the dialog box closes, the fax service may place a non-delivery report (NDR) message in your Inbox.

CAUSE

This error occurs if you included a graphic in the body of the fax. The Symantec Fax Starter Edition cannot render graphics.

RESOLUTION

To send graphics with the Symantec Fax Starter Edition, you must include them as an attachment to your fax message. The graphic must have a program associated with it that has printing capabilities.

MORE INFORMATION

The following table describes the behavior of graphics in a fax message with various message formats:

   Format       Inserting graphic by   Yields this result
   ---------------------------------------------------------------------
   HTML         Paste from clipboard   This works. The graphic is
                                       automatically converted to an
                                       attachment and is received as a
                                       separate page.

   HTML         Attachment             This works. However, the attachment
                                       must be associated with a
                                       program with printing
                                       capability. The graphic is received
                                       as a separate page.

   RTF          Paste from clipboard   This fails. You will receive the
                                       errors described earlier in
                                       this article.


   RTF          Attachment             This works. However, the attachment
                                       must be associated with a
                                       program with printing
                                       capability. The graphic is received
                                       as a separate page.

   Plain text   Attachment             This works. However, the attachment
                                       must be associated with a
                                       program with printing
                                       capability. The graphic is received
                                       as a separate page.

   Plain text   Paste from clipboard   This is not possible. The Paste
                                       option is not available on the
                                       Edit menu.

Keywords: kberrmsg kbprint kbprb KB197724