Empty Browser Window Opens When You View Multimedia Catalog
Article ID: 197664
Article Last Modified on 1/23/2007
APPLIES TO
- Microsoft Encarta Encyclopedia 99 Standard Edition
- Microsoft Encarta Encyclopedia 2000 Standard Edition
- Microsoft Encarta Encyclopedia 2001 Deluxe Edition
- Microsoft Encarta Encyclopedia 2001 Standard Edition
- Microsoft Encarta Encyclopedia 99 Concise Edition
- Microsoft Encarta Encyclopedia 99 Deluxe Edition
- Microsoft Encarta Encyclopedia 2000 Concise Edition
- Microsoft Encarta Encyclopedia 2000 Deluxe Edition
This article was previously published under Q197664
SYMPTOMS
When you attempt to view the Microsoft Multimedia Catalog included with Encarta Encyclopedia, your Web browser may start, but the browser window may be empty.
CAUSE
This behavior can occur if you are using an older version of Microsoft
Internet Explorer.
RESOLUTION
To resolve this issue, obtain and install Internet Explorer version 3.02
or later.
The latest version of Internet Explorer is available as a free download from the following Microsoft Web site:
Additional query words: multi multi-media media mm enc99 mmcat
Keywords: kbprb KB197664