Knowledge Base

Err Msg: There Was a Problem Connecting to the Directory Server

Article ID: 197501

Article Last Modified on 1/23/2007

APPLIES TO

This article was previously published under Q197501

SYMPTOMS

When you attempt to log on to an Internet Locator server (ILS), you may receive the following error message:
There was a problem connecting to the directory server. You may not be connected to the network or the server may be busy. To change your server, in NetMeeting, click Options in the Tools menu, select the Calling tab, and change the directory server name.
However, when this error message occurs you may be able to log on to other ILS servers without receiving the error message.

CAUSE

This behavior can occur if there is an inappropriate word in any of the boxes on the My Information tab. The ILS server may have an "acceptable use policy" on the server that filters out inappropriate words.

RESOLUTION

Clear any box that contains an inappropriate word, or log on to another ILS server.

Additional query words: field fields: netmtop

Keywords: kberrmsg kbenv kbprb KB197501


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