Knowledge Base

PPT98: Frequent Connect to Server or Insert Disk Messages

Article ID: 197351

Article Last Modified on 1/28/2005


APPLIES TO


This article was previously published under Q197351

SYMPTOMS

If you start Microsoft PowerPoint 98 Macintosh Edition and begin working on a presentation, you may see one of the following messages:

Connect to <server name> in zone <zone name>.

-or-

Please insert the disk: <disk name>

If you click Cancel, the message disappears and you can continue to work in PowerPoint.

CAUSE

This symptom occurs if you have an alias in your Preferences folder, and the disk or network volume to which the alias points to is unavailable (or requires a password).

WORKAROUND

Remove any aliases from your Preferences folder.

STATUS

Microsoft has confirmed this to be a problem in Microsoft PowerPoint 98 Macintosh Edition.

MORE INFORMATION

When you start PowerPoint, it attempts to mount any volume that an alias points to. If the volume mounts correctly, you do not see a message. However, if an alias points to file on a removeable disk (and the disk is not in the drive), the system prompts you to insert it. If the file is on a network volume and you have to log onto that volume, the system displays the Connect to <Server Name> message.

NOTE: You do not have to insert the requested disk or log on to the requested network volume. If you cancel this message, PowerPoint works correctly.

Additional query words: OFF98 powepoint powerpnt ppt8 mppt8 mppt98 server please insert error message dialog box connect to kbusage kberrmsg

Keywords: kbbug kbpending KB197351