Knowledge Base

OL2000: ISP Session Broken When Sending Mail with Attachments

Article ID: 197318

Article Last Modified on 10/8/2003

Microsoft Outlook 2000 Standard Edition

This article was previously published under Q197318

SYMPTOMS

When sending e-mail with an attachment, you may be disconnected from your Internet service provider (ISP).

CAUSE

Your message and attachment may exceed the allowable message size on the ISP server.

RESOLUTION

Contact your ISP to see if another server is available which will handle your message and attachment.

MORE INFORMATION

Some ISP companies provide two Simple Mail Transfer Protocol (SMTP) addresses, one for most messages and a secondary one for handling larger attachments. Many ISPs will automatically switch between these servers based on need. If your ISP does not switch automatically or will not allow you to connect to the secondary server on a default basis, you may need to set up a second profile to address the secondary server for sending larger messages.

Keywords: kbprb KB197318